Download Splashtop SOS

Remote access on your computer

If you would like our support employee to watch your screen or take over your computer, we ask you to download and open Splashtop SOS. You can do this by clicking on the icon below.

After download, install the program. You will then see a screen with a 9-digit code. Pass this code on to the support employee. This will then have immediate access to your computer or mobile device and can view all screens and operate your mouse.

Splashtop SOS on a MAC

In the case of a MAC you will first have to set a number of things. Grant Splashtop permission for Full Disk Access, Screen Recording and Accessibility.

Splashtop should open this screen immediately.

Only then can our support employee gain access to your mac.

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