Error: Cannot Parse XML error

MJA Updated by MJA

If you get this error message when you try to download a document or create a message from a document, it means that there is an unknown character somewhere in the text.

This can be caused by copying and pasting text from another environment (e.g. internet). Underneath there is hmtl code that Newbase cannot read.

Advice: it is best to first paste text that you copy into a 'notepad' and in this way to spare it from all formatting.

If you are unable to solve the problem yourself, please submit a ticket via support@newbase.nl

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